This Privacy Policy explains which personal data Travent GmbH processes, for what purposes and on what legal basis, and what rights you have. It applies to our website travent.ch and to the transportation services we arrange. We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Controller

Travent GmbH, Rauracherstrasse 33, 4125 Riehen, Switzerland. Company ID (UID): CHE-321.381.910. Email: info@travent.ch, phone: +41 76 611 40 79. Please send any questions about data protection to info@travent.ch.

The independent transport companies that perform the rides we arrange (“Transport Providers”) process the data we pass on to them under their own responsibility.

2. Categories of personal data

• Master data, such as first and last name, company or organisation.

• Contact data, such as email address, phone number and the content of our communication.

• Booking data, such as pick-up and drop-off locations and times, flight or train numbers, passenger names, number of passengers and luggage, and special requirements.

• Billing data, such as billing address and payment information.

• Information you provide voluntarily, for example in the message field of our forms.

• Technical data generated when you visit our website, such as IP address, browser type and the pages visited.

3. Purposes and legal bases

Booking requests and contact: When you send us a request via our website forms, by email or by phone, we process your details to answer your request, prepare an offer and arrange the Transport Services. Legal basis: pre-contractual measures and performance of the contract (Art. 6(1)(b) GDPR).

Arranging and coordinating the rides: We pass the booking data required for the ride to the Transport Provider and its chauffeur, coordinate with you during the service and handle complaints and damage. Legal basis: performance of the contract (Art. 6(1)(b) GDPR).

Accreditation for events: For events that require accreditation, such as the World Economic Forum Annual Meeting, the required data of chauffeurs and vehicles, and where necessary of passengers, is passed to the organiser or the competent authorities. Legal basis: performance of the contract and legal obligations (Art. 6(1)(b) and (c) GDPR).

Invoicing and legal obligations: We process billing data to issue invoices, collect payments and meet our accounting and tax obligations. Legal basis: performance of the contract and legal obligations (Art. 6(1)(b) and (c) GDPR).

Information about our services: We may send existing customers information about similar services. Other marketing communication is only sent with your consent. You can object or withdraw your consent at any time. Legal basis: legitimate interest and consent (Art. 6(1)(f) and (a) GDPR).

Website operation and security: We process technical data to provide the website, ensure its security and understand how it is used. Legal basis: legitimate interest in a secure and functional website (Art. 6(1)(f) GDPR). Further information can be found in our Cookie Policy.

4. Recipients

We only disclose personal data where this is necessary for the purposes described above, in particular to:

• the Transport Providers and chauffeurs who perform the rides;

• event organisers and authorities, where required for accreditation;

• IT service providers, in particular our website and form provider Framer B.V. (Amsterdam, Netherlands) and our email provider;

• banks and payment service providers, accountants, legal advisers and insurers;

• authorities and courts, where we are legally obliged to do so.

Where you book on behalf of an employer or another third party who pays the invoice, we disclose the booking and billing data to that party.

5. Transfers abroad

Our service providers may process data in Switzerland, the European Economic Area or, in exceptional cases, in other countries. Transfers to countries without an adequate level of data protection are only made on the basis of appropriate safeguards, such as the European Commission’s standard contractual clauses, or where the transfer is necessary to perform a contract with you, for example for rides abroad.

6. Retention

We store personal data for as long as necessary for the purposes described above. Booking requests that do not lead to a contract are deleted after 12 months at the latest. Accounting records, including invoices, are kept for 10 years in accordance with Swiss law.

7. Data security

We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. Our website is transmitted in encrypted form (HTTPS).

8. Your rights

Subject to the applicable law, you have the right to:

• request information about the personal data we hold about you;

• have incorrect data corrected;

• have your data deleted, unless we are required to retain it;

• restrict the processing of your data;

• receive your data in a common electronic format (data portability);

• object to processing based on our legitimate interests, and to direct marketing at any time;

• withdraw any consent you have given, with effect for the future.

To exercise your rights, please contact info@travent.ch. You also have the right to lodge a complaint with a supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern. If you are in the EU, you may also contact the data protection authority in your country of residence.

9. Obligation to provide data

You are not legally obliged to provide personal data. However, we cannot process your booking request or arrange Transport Services without the data required for this purpose.

10. Changes

We may update this Privacy Policy to reflect changes to our services or to the law. The version published on our website applies.