These Booking Conditions apply to all Transport Services arranged by Travent GmbH and form part of our General Terms and Conditions. Deviating terms in your individual offer or booking confirmation take precedence.

1. Types of booking

• Transfers: a ride from a defined pick-up point to a defined destination, for example from Zurich Airport to your hotel in Davos.

• Daily bookings: a vehicle with chauffeur at your disposal or on standby for the day, including event packages such as our WEF Davos packages.

2. Booking, prepayment and confirmation

All bookings require prepayment. After your request, you receive an offer and an invoice, payable within 7 days and in any case before the first day of service. Your booking is only confirmed once the full payment has been received.

Last-minute transfers are confirmed subject to availability.

Daily bookings for the World Economic Forum Annual Meeting 2027 can be made until 31 December 2026.

3. Offers and discounts

Discounts and special offers apply only to the specific event or campaign for which they are advertised, under the conditions stated there. Any discount is shown on your offer and invoice.

4. Daily bookings: hours and kilometres

• The daily rate includes up to 10 hours of service per day, starting at the agreed start time.

• Additional hours are charged pro rata on the basis of the daily rate.

• All kilometres are included. There are no charges for extra kilometres.

5. Vehicles

Vehicle images on our website illustrate the vehicle class. The Transport Provider may provide a vehicle of the same or a higher class. All vehicles are non-smoking.

6. Rules in the vehicle

• Smoking, including e-cigarettes, is not permitted.

• Seat belts must be worn at all times.

• Please treat the vehicle with care.

• Illegal substances and behaviour that puts the safety of the chauffeur or others at risk are not tolerated.

If these rules are not observed, or in case of inappropriate behaviour, the chauffeur may end or refuse the ride. In that case, the agreed price remains payable. The Customer bears the cost of repairing damage and of cleaning beyond normal use caused by passengers.

7. Children and child seats

Child seats are provided on request. Please state the number of children and their age and weight when you book. If no suitable child seat has been requested, the ride cannot be carried out for safety and legal reasons, and the agreed price remains payable.

Rides for unaccompanied minors require our prior written confirmation.

8. Animals

Animals may only be transported with our prior confirmation. Pets must travel in a suitable transport box. Assistance dogs are welcome; please let us know when booking.

9. Luggage

The luggage allowance depends on the vehicle and is stated in your offer. Please tell us in advance about additional or oversized luggage such as ski equipment, golf bags or exhibition material, so that a suitable vehicle can be provided. The transport of luggage that was not announced cannot be guaranteed. Unaccompanied luggage is only transported by prior agreement.

10. Cancellation

Cancellation fees are calculated on the total booking amount. For airport pick-ups with a flight number, the agreed pick-up time is the actual landing time of the flight.

Transfers:

• Free of charge up to 24 hours before the agreed pick-up time.

• 100% of the booking amount for cancellations less than 24 hours before the agreed pick-up time.

Daily bookings, including event packages:

• More than 3 weeks before the first day of service: free of charge.

• From 3 weeks before the first day of service: 25% of the booking amount.

• From 2 weeks before the first day of service: 50% of the booking amount.

• Less than 1 week before the first day of service: 100% of the booking amount, no refund.

Cancellations must be made in writing to the email address stated in your booking confirmation and become effective upon our confirmation. Amounts already paid are refunded after deduction of the applicable cancellation fee.

11. Waiting time for transfers

Free waiting time:

• Pick-ups other than at airports: 15 minutes from the agreed pick-up time.

• Airport pick-ups with a flight number: 60 minutes from the actual landing time.

• Airport pick-ups without a flight number: 60 minutes from the agreed pick-up time.

Additional waiting time beyond the free waiting time is charged at CHF 25 per started 15 minutes, plus VAT, provided the chauffeur can extend the waiting time. For daily bookings, waiting within the 10 included hours is not charged.

12. Airport meeting point

Unless otherwise agreed, your chauffeur waits in the arrivals hall after baggage claim with a name sign. You will receive the chauffeur’s contact details before the ride. If you cannot find your chauffeur, please call the chauffeur or Travent at +41 76 611 40 79.

13. Changes, stops and extensions

Stops during a transfer must be requested when booking and confirmed by us; spontaneous stops are possible in agreement with the chauffeur.

During daily bookings, you can determine the route and stops freely within the booked hours. Additional hours are possible subject to the chauffeur’s availability and the statutory driving and rest times, and are charged pro rata.

14. Chauffeur working time and accommodation

Chauffeurs observe the statutory driving and rest times. For long days, a change of chauffeur may be planned. For multi-day bookings away from the chauffeur’s base, the chauffeur’s accommodation is charged according to the offer; it is included in our WEF Davos packages.

15. Additional costs

Additional costs incurred during the service, such as additional hours or extra waiting time, are invoiced after the service and are payable within 7 days. The Customer is responsible for paying them.

16. If the ride does not take place

No-show: If the passenger does not appear at the pick-up location within the free waiting time, cannot be reached on the phone number provided and has not cancelled the booking, this is considered a no-show and 100% of the booking amount is charged.

Chauffeur not present: If your chauffeur is not at the pick-up location at the agreed time, please contact the chauffeur or Travent at +41 76 611 40 79 immediately. We will arrange an alternative solution.

Special requirements not confirmed: If a passenger decides not to travel because special requirements (such as child seats, animals or bulky luggage) were not requested and confirmed in advance, the agreed price remains payable, less any expenses saved.

Refusal by the chauffeur: The chauffeur may refuse or end a ride if the rules in the vehicle are not observed, if the safety of persons is at risk or if the services are used for unlawful purposes. The agreed price remains payable.